When Does Outsourcing Actually Cross The Line To Become Managed IT Services?

Ask one managed services provider in Irvine or even hundreds of them about their services and you will likely get varying answers. But (and a truly critical ‘but’) you should notice some consistency and trends in their answers. For individuals that live and work in space, it’s a subject that’s increasingly becoming more important.

It’s been around

As a term, outsourcing has always been around from the late 80s; particularly up to when Eastman Kodak decided to outsource its IT functions in 1989. From then, it has evolved, grown, and morphed to include BPO (Business Process Outsourcing), off-shoring and hosting (including the varying derivatives). The dotcom boom brought new terms like ASP (Application Service Provider) that, appeared to have disappeared nearly as fast as it appeared. And then, obviously, during the late 2000s, we began hearing the term ‘cloud’ being ubiquitously used in outsourcing-related marketing literature.

The issue

This is exactly where the issue lies. Outsourcing has turned into some kind of catch-all; a canopy term for virtually anything that can be thrown over the wall to a third-party provider to such an extent that, its meaning gets diluted to a point that it seems meaningless. For several individuals, it’s now taken to be a legacy term for progressively commoditized (cost-centric) expert services.

Rising significance

This is the key reason for the progressive rise in the significance of the term ‘managed IT services’ in Irvine. It signifies the rising demand for results-based models like SLAs that feature a business meaning delivered through a subscription basis. It’s a term that’s a lot more descriptive for particular solutions that go way beyond only cost savings to align with rising expectations.

The cloud

Progressively, managed services utilize cloud technologies. But one other key distinction for outsourcing VS managed services is MS being a ‘management’ and not a ‘deployment’ option. It’s actually about individuals, tools, and processes. This means the utilized technology is virtually irrelevant.

An analogy

An excellent analogy for this is a chef. Think well about this. An excellent chef can actually cook anywhere; in your kitchen, a marquee, your garden, his own restaurant, or even on a ship; it actually does not matter. The reason for this is that an excellent chef features the necessary skills and utilizes the most appropriate individuals for the task. He also owns and uses excellent tools (pans, knives, and so on) and, obviously, excellent recipes (processes).

It’s the same

Same is true with (MSPs) managed services providers. An excellent MSP can offer his services irrespective of how you deploy the technology. He can even be delivering the service remotely for deployed technology on-premises or hosted on a data centre that’s hosted by a third-party. It can be delivered from the cloud (private or public) or the provider’s data centre. Progressively, as we go into the hybrid world, it will certainly all be above in the cloud.

The most crucial thing from the perspective of the actual consumer of the services of the managed services provider in Irvine is the capability of choosing. This is as one size certainly does not fit all and technology deployment matters for a wide range of reasons.

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